Jennifer and I had brunch with an old friend this past Sunday morning at the
Drake Hotel.
The friend is a therapist in Montreal who, while maintaining a private clinical practice also does significant corporate work. In 3 hours the conversation ranged from NLP to EFT and all things psychological, to the
PostSecret project to his almost getting punched out by Billy, a longshoreman in Cleveland while on a Labour Relations gig a couple of years back.
One story he told stuck in my head: He explained that his patients often told him their deepest fears and embarrassing things: the fact they can’t perform with their wives, female patients telling about adventures with their lovers (doing things they can’t do with their husbands), etc. One day a patient had bought a house and since the price had come up in the conversation; my friend asked how much he had paid.
The patient said, “But I can’t tell you that!!”
My friend thought it was weird that people could talk about sexual dysfunction and adventures, insecurities, weakness, fears, neuroses, and all sorts of other things with no-one except him, but that one time he asked an innocent question about money – the doors slammed shut.
I have a theory. (quelle surprise!)
Money is measurable. People are not.The second something about us becomes measurable, we fear our selves are at risk of becoming secondary to the measure.
The second we know how specifically, how much, how many, how long, how far, how big, how small, how LOUD! How expensive, how cheap, how spicy, how bland, how adventurous, how booo-ring anyone is, they are sliced, diced and hung out to dry. We no longer have a human with character, interests, love, life, hunger, thirst. We have a number and we stop reacting to the person and instead interact with the number (as if the number were an surrogate).
I believe that at a deep level, my friend’s patient became uncomfortable because although he had told secrets and fears, the potential full exposure of being measurable was unacceptable. It’s a short hop from being measurable to being know-able and then it’s only a tiny side-slip to judge-able.
Think about it – if someone asked you a question that you are uncomfortable answering, is it because you would be at risk of being measured? Judged?
I believe that to greater and lesser degrees the world of business is stoned on the drug of measurability. I know and respect businesspeople, entrepreneurs, accountants (okay maybe one) and MBAs. I’ve said it before and I’ll say it again: use experts in business systems to solve business problems, and people experts to solve people problems. Those soft soft (not very measurable) skills make or break companies.
Quick story: A former student had a great employee who did fantastic work for him. Energized and diligent. A few months later he was doing terrible work. Sloppy and late. Boss did all the usual tried and true stuff to no avail. He thought through the problem and he realized he had to being recruiting a replacement. This would cost what -$20k? $40k? Money.
He then sat down and just talked to the employee. Found out the problem was a relationship issue. He took 15 minutes and coached the employee with an NLP process he had learned in my course.
You know the rest – the employee is right back doing excellent work again. I wasn't surprised to hear it, but glad as always to know that my students take the stuff they learn and apply it in their lives.
How much money did that save him? He wouldn't say, but he did say this: “Taking your course was the best #$9##ng thing I ever did for my business.”
See – not measurable, but impressive!
:-)